FAQ
About our Oils
What does cold-pressed mean?
Cold-pressed oil is extracted by slowly pressing seeds in a single-screw press, without added heat or chemical solvents. This keeps the oil closer to its source – with its natural flavour, aroma and character.
Is the oil heated during pressing?
No added heat is used. Our process is designed to keep the oil temperature below 45°C throughout extraction, so the pressing stays gentle and considered.
Are your oils refined, bleached or blended?
No. Our oils are not refined, bleached or deodorised, and each bottle contains a single oil – no blends and no unnecessary additions.
Why does the oil look cloudy or have sediment?
Unrefined oils can carry tiny natural particles from the seed, and some oils thicken in cooler weather. This is natural and does not affect quality – let the bottle rest at room temperature and give it a gentle shake.
How should I store my oil and how long does it last?
Store the bottle tightly closed in a cool, dry place away from direct sunlight. Please check the best-before date on the label, and use the oil within a few months of opening for the best flavour.
Which oil should I use for my cooking?
Black and yellow mustard oil suit tadkas, pickles and North and East Indian dishes. Groundnut oil works well for everyday cooking and frying. Sesame oil adds a nutty flavour to South Indian dishes, and coconut oil is great for coastal recipes and baking.
Orders & Delivery
Where do you deliver?
We currently deliver across India. Enter your pincode at checkout to confirm delivery to your area.
How long will my order take to arrive?
Orders are usually packed and dispatched within 1–2 working days. Delivery typically takes 3–7 working days depending on your location.
How much does shipping cost?
Shipping charges, if any, are shown at checkout before you pay. Look out for free-shipping offers on eligible orders.
How can I track my order?
Once your order ships, we will send you a tracking link by email and SMS. You can also reach us through the contact page with your order number.
Can I change or cancel my order?
If your order has not been dispatched yet, contact us as soon as possible and we will do our best to update or cancel it.
Payments & Returns
Which payment methods do you accept?
You can pay securely with UPI, credit and debit cards, net banking and popular wallets. All payment options are shown at checkout.
How do I use a discount code?
Enter your code in the discount field at checkout – for example, WHOLE20 for 20% off your first order. The discount is applied before you pay.
What if my bottle arrives damaged or leaking?
We pack every bottle carefully, but if something goes wrong, contact us within 48 hours of delivery with your order number and a photo, and we will arrange a replacement or refund.
Can I return an opened bottle?
As food products, opened bottles cannot be returned unless they are damaged or there is a quality issue. Please see our refund policy for full details.
When will I receive my refund?
Once approved, refunds are processed to your original payment method, usually within 5–7 working days.
Still have questions? We're happy to help.
Contact Us